All Sales Are Final

Research compounds are sensitive materials, and once a vial has left us we cannot verify how it has been stored or handled. For that reason we do not accept returns, and we do not refund for ordering errors, change of mind, or misuse. The limited exceptions set out in sections 2, 3 and 4 below are the only circumstances in which a replacement or refund is issued.

Damaged, Defective or Wrong Item

If your order arrives damaged, defective, or you receive the wrong item, you must notify us within 48 hours of delivery at [email protected]. Please include a detailed description and clear photos of the issue. Our support team will review your case and determine eligibility for a replacement.

Purity Below Specification

We state a purity figure for every compound we sell. If an independent laboratory assay shows that the lot you received falls below the purity stated on its product page at the time of your order, we will replace it or refund it in full, at your choice.

Email [email protected] within 30 days of delivery with your order number and the laboratory report, which must identify the lot number printed on your vial. We may ask to have a retained sample of the same lot independently retested; where the two results disagree we will treat the finding in your favour.

This exception covers purity as stated. It does not cover a compound’s performance in your protocol, which depends on handling, storage, reconstitution and experimental design after delivery.

When Refunds May Be Considered

Beyond the two exceptions above, refunds will only be considered where:

Non-Eligible Items

We do not refund or replace items that have been opened, used, or returned without prior authorization.

Contact Us

For any concerns or assistance regarding your order please contact our support team at: [email protected]